Made to Order Policy

Please kindly note that MJaies offers Swimliere to be made-to-order on a range of products within the Swimliere Collection.

The whole purpose of our made-to-order selection is less waste & competitive prices for you.

All made-to-order items will usually arrive as per the time-frame stated on the product page.

The time-frames stated on the product page is the total time for production, processing and shipping of the items.

 

What is a Made-to-Order Item?

No Swimliere collection garments are held in stock. Items in this collection are considered made-to-order garments regardless of whether your purchase includes a standard item OR customized item.

Prices are indicative as per the product page. However, in the event that you choose to customize your item, you may incur additional production fees. You will be contacted if production fees are to affect your order/ production of your garment.

 

Is there a chance that you may hold a made-to-order garment in stock?

Made-to-order means that the garments are not in stock and only commence production once you have placed an order. However, in some circumstances, some standard sizes may be held in stock due to returns and restocks on best selling dresses. If you are on a time constraint, feel free to contact our customer care agent to confirm available products in stock.

 

Can I make further adjustments, other than my measurements?

Made-To-Order products are sized according to our chart. Please make sure to know your correct size for optimal results 

 

Can I customize from scratch?

We can accept special orders. Please fill out form on “Contact Us” page and request a consultation. 

 

 

 

Made to Order Cancellation Policy:

Please ensure to read this made-to-order policy & the product page (of the garment you are intending on purchasing) carefully before committing to your purchase and placing an order.

Once an order has been placed & production commenced, all orders cannot be cancelled or refunded under any circumstance, including: unexpected delays, change of mind, sizing changes or sudden cancellations.

Important Disclosure 1 - Colour & Fabric: As the garment is being made from scratch at different points in time, Made-to-order garments may differ in colour to the original cut as displayed on the website. This is due to fabric sourcing where an entirely new batch of fabric has been used. Even though the colour of the fabric sourced is as close as possible to the original colour shown, we will not be held liable for any minor variations in colour. 

Important Disclosure 2 - Slight Adjustments: Construction of made-to-order garments can change without formal notice. Slight adjustments may include but not limited to stitching, dress internals ie. padding/boning/lining, straps & zippers. 

 

Can I Return a Made to Order Garment?

Yes, if for some reason your made-to-order purchase (excluding custom orders) did not fit as expected or simply did not suit you; you may return it for an exchange only. Refer to our Returns Policy.

However, before returning a made-to-order garment, we recommend seeking post-purchase alterations (if required) rather than returning it and having it re-produced from scratch, as return shipping fees can add up to be costly. 

Benefits of altering the garment on your end:

  1. Saving the environment by reducing our emissions footprint.
  2. Having the garment fit to your body measurements.
  3. Save on return shipping fees which can quickly add up !
  4. Save time on re-production waiting times and return-shipping times.

 

 

Additional Useful Information:

* Only the styles displayed on the website can be custom-made as per your personal style; this includes, additions/ removals/ change of colour (if available). We cannot alter ready to wear designs or styles.

  • To be on the safe side, we recommend you place your 'made-to-order' garment order 2-3 weeks in advance (depending on the Swimliere requested) before the date of your event as unforeseen delays may occur & to allow for any 'unexpected/additional alterations' on your end.

During spring/summer season, orders may experience busy surge delays. Please refer to the point above.

* In addition to this policy, you may be required to acknowledge & accept a contract outlining further detailed information regarding production of your customised made-to-order garment.

Size Chart
PLEASE MAKE SURE YOU KNOW YOUR CORRECT MEASUREMENTS BEFORE CHOOSING YOUR SIZE.